As a business owner or car park operator, you may be wondering whether updating your old parking machines is a worthwhile investment: here, we explain why providing your customers with a state of the art parking payment system could be one of the best business decisions you make this year. Find pout how Investing in pay and display parking machines Improves customer experience. Read on to discover just how it will enhance your customer experiences:
Paying is easy with an intuitive interface
When considering updating your parking payment system, check that the screen and interface of the model you are thinking of purchasing is clear and simple to use. The latest pay and display parking machines have touchscreen interfaces that are easy to understand and intuitive to use so that selecting the right option and paying for a ticket is a quick and straightforward process for customers.
An IP intercom option provides customer support remotely
With advanced parking payment systems, one option is to have an IP intercom so that if your customers have a problem, they can speak to someone immediately rather than having to wait for a parking attendant to arrive. While most people will never need to use this feature, some of your customers will and they are likely to remember the experience in a positive light.
Payment is quicker with the latest pay and display machines
Customers find it annoying and time-consuming to find the correct amount of cash and feed a machine with a handful of loose change, one coin after another. When you upgrade your pay and display machines, it is a good opportunity to take advantage of the latest contactless technology so that customers have the option to pay with just a tap of a card – it will save them time and trouble and they will be delighted with the upgrade.
Parking spaces are freed more quickly
During busy periods, smaller car parks are likely to become overcrowded. With a system that doesn’t waste your customers time when taking payments, your car parking spaces should be freed up more quickly as well. As customers are speedily dealt with, they will move on more quickly, thus freeing their parking spaces for your next customers; a perfect example of how advances in technology can improve business efficiency.
Modern machines offer high levels of reliability
Old and outdated parking payment machines are more likely to break down and cause problems to you and your customers. Finding a machine that is out of order, whether due to a malfunction or vandalism, is highly annoying to customers. The latest advanced parking payment systems are built to the highest standards, making them extremely reliable and also have protection against vandalism built in, a major bonus for any business owner.
Your parking machines can be future-proofed with the latest software
As a business owner with a number of car parks, you may need to purchase a range of different parking payment machines. The latest parking payment systems allow you to use software that can be controlled independently from your head offices and have many other benefits.
You may require your machines to perform different functions in the future: software gives you more control over your parking payment system and this is definitely a feature you should look out for when considering which system is the best for your business.
Different language options are available
In today’s globalised economy, it’s likely that your business will be dealing with business partners and customers from around the world. The newest pay and display parking machines offer a feature that allows customers to select which language to use. For many businesses, this may not be important, but customers who do use it will see it as a much-appreciated option and their customer experience will be greatly enhanced.